Knowledge

Hello, it appears that NotebookLM (by Google) may encounter challenges when attempting to gather data from a Zendesk Help Center, even if the Help Center is configured for public access. In a few words, it says that my HC URL is not valid, that is NOT true. Same result by providing the zendesk native domain (not host-mapped)… It looks like Zendesk is blocking any web scraping action from an external bot… Anyone has experienced the same issue? Just to be clear: I don't want to upload the Help Articles Manually to NotebookLM (or any other LLM engine). Thanks!

Hello Community, I'm facing a strange issue with a custom script located in my script.js file in the Zendesk Guide theme.When I load an article page, my script initializes and works perfectly. However, if I stay on that same page for a while, the script's functionality suddenly stops working. This can happen when navigating to another article and back again but not always the case. It appears to happen after a short period of time, or possibly after some other element loads onto the page. It feels as if the event listeners my script created have been detached or that the DOM elements they were attached to have been altered. I'm using the browser's Sources panel to verify whether the script.js file is actually included when the page loads. My question is:What could cause a script's functionality to "disappear" like this on a single page? Could it be another component loading asynchronously (like a widget, cookie banner, or the comments section) and altering the DOM? Is th

Hi! In the Help Center, is there a way to move the comment section in the article page to the sidebar, so the viewers don't have to scroll down to leave a comment?

You can add sorting to your HTML tables in guide using the Jquery TableSorter plug-in. Although this script includes many options and customizations, only basic sorting is described below for simplicity.    I used the download and documentation provided on the following site: Sorting Tables with Tablesorter. There are many other resources as well. Review the documentation and download the tablesorter-master.zip.    Now you can modify your Help Center. First, edit your theme and add the following plug-in assets: jquery.tablesorter.js theme.blue.css (or whatever theme you choose) To learn how to add assets, see Using your own theme assets.  Next you need to instruct Zendesk to use the tablesorter plug-in for all of your tables. Edit your theme.  Open the template document_head.hbs. Under your stylesheet links, add the following lines, and save.  <script src="{{asset 'jquery.tablesorter.js'}}"></script><link rel="stylesheet

Can Guide articles be marked as "favorites"? Some of my agents would like quick access to the articles they use most. 

Hi! I need to know how to hide a form from the 'submit a request' page drop down option, we don't want customers able to select it from the list (we are currently doing a trial by sending them a hyperlink to it through email contact). Customers are not required to sign in to submit a form so we can't use the option of hiding dependant on organisation (saw an article recommending this). Does anyone know how I can do this please? Newbie coder here so not sure how to go around doing this!

Hi, I'm using Zendesk Professional. We are in the process of changing products and want to develop new sections and articles before rollout. I know I can create draft articles in existing sections of the knowledge base but can I create a draft section and not have it visible to the public?

Hello Zendesk community! I'm having an issue where Google search results from our Help Centers are not showing our custom favicon in the search results. It is showing the Zendesk default favicon. I have an open support ticket, but curious if others are experiencing the issue and if they have had any success in getting it resolved. I have followed the steps to request Google re-indexing and also refreshed my favicon files, but I'm still stuck with the default favicon.  I've searched for other Zendesk help centers in Google, and it looks like it is affecting some but not all help centers. For reference, something similar happened last year. Service Incident: Help Center incorrect favicon in multiple search engines.To be clear, I have a Zendesk ticket open. I am looking to see if anyone in the community has had success resolving it on their own, since the steps I've been instructed to follow have not yet had an impact.

HiI have 3 forms and would like each one to have a different hardcoded Description. I have the following code already, but this is applied to all forms.Is there a way to assign a different description by form ID or name similar to below?  $('#request_description').val('System Access Form'); // Autofill description

Recently we had a mass-incident with the service we support. We quickly identified a simple workaround, and I created a Help Center Article with the workaround, created a Macro pointing to it for our Agents, and updated our “we received your request” autoreply to note the incident with a link to the Article.Now I'm looking ahead to the next time we have such an event. I would like to update my Help Center template to have a togglable “Hey, there's a major incident active. Go see this article” banner. Toggleable because I'm the only Admin who's remotely web-content savvy, and I want my co-Admins to be able to enable/disable this if I'm not around to monkey the page templates. I've figured out everything I need to do to implement (manifest updates for the toggle, date/message fields). What I haven't figured out is how to be able to specify the Article ID in a setting field and have it rendered into the banner as a link with the Article's title.Is this a solvable problem?

Hi All, I'm seeking assistance on how to autopopulate the description box based on the value of a particular custom field. This for when an end user submits a form. The custom field is a drop-down menu containing only 2 options The Description box has been hidden to let us customise the ticket description. This is my current code so far: $('.form-field.request_description').hide();if ($("#request_custom_fields_360025027158")=="OPTION A") {$('#request_description').val('Description 1');}else {$('#request_description').val('Description 2');} Any and all assistance would be appreciated.

Does anybody know how to adjust the text line break spacing (height) in a table, within a content block? (in yellow in below screenshot)Line-height in the Content Block code will only adjust the line height of a continuous sentence, but not an actual line break (enter/return) .Many thanks for any feedback!

Hi all! I just updated my help center theme from APIv2 to v4 in order to get greater form customization options. But I'm currently finding it more difficult. Hoping to find some advice.In particular, I need the organization field on the contact form to be hidden. The customer's default organization is fine to pass through. But they don't need to see other organizations if they're part of more than one.Ideally, it would be great if the field ID was added as a class for the div that contains each form field. But I'm struggling to make sense of the new js assets that are in the latest Copenhagen theme. Can anyone point me in the right direction for this?

I am looking to hide specific dropdown values based on a form selection. We use a form by product approach and for a specific product we only want the option to select High or Urgent as the priority. Is this possible? 

Prerequisite:* Admin access Support & Guide* Default Copenhagen Theme* Turn-on anonymous ticket submission* Custom form* Custom fields editable by end users Steps:1. Go to article_page.hbs2. Paste html code (a) in line 1623. Paste script code (b) at the bottom4. Go to style.css (c) then add css code at the bottom5. Publish the changes and test your new theme in Incognito mode   a. HTML - replace subdomain, change the options, values, and spiels as needed {{!-- Article Feedback --}}    <form class="request-form hide" id="article-vote-down-form">        <label for="reason">Sorry about that! What was the issue?</label>        <input type="hidden" value="Article feedback: {{article.title}}" class="hide" name="subject">       <input type="hidden" value="https://subdomain.zendesk.com/{{help_center.url}}/articles/{{article.id}}" name="url">            &nb

category_page.hbsに、カテゴリーの一覧を表示する方法はありますか？ category_page.hbsを以下のようにしたいと思っています。・画面左のサイドバーにはカテゴリーの一覧を表示・画面右のコンテンツエリアには、カテゴリー配下のセクションとそこに紐づく記事一覧を表示 カテゴリー間をクイックに移動しつつその配下にあるセクションや記事一覧をクイックに確認できる体験を届けたく、上記のようにしたいと思っています。

Hi all, I've noticed that when other support groups re-route tickets to us by changing the Assignee to our support Group, our triggers don't seem to run. The only condition I have in the “Meet ALL” list is Ticket > Group | Is | My Support Group. The triggers seem to run fine whenever patrons email our support email address directly, but not when tickets are received elsewhere and then re-routed to us.  Can anyone help remedy this? Thanks in advance.  

Hello, Can someone help me please, I am trying to change the colour around my sections on my front page from white to the color below but it keeps default back to white. I adjusted my CSS to update the border color but it does not change. For example I put yellow on the below reverts back to white. .blocks-item { border: 1px solid yellow; Thank you.Anton 

Hi, we want to put a disclaimer on a field's description which is red and ideally bold when forms that use the field are being filled out. I don't mind if to achieve this all field descriptions become bold. Is this possible? I've been playing with the style.css to no avail so far!

I create my Help Center in Zendesk and I publish new Article on it. Now, I want to index those article but because of robots.txt Disallow: /hc  , i can't index the page. I want to know, how to make my help center index to Google.

Hi, I have a situation where I'd like to be able to make changes to an article, and share the "In Progress, Preview" link version of the article with someone. Even if that person is a full admin, though, the preview link generated for me, doesn't work for them. Is there a way to generate a link that does work for another person who has the correct access? Ideally I'd like for a Light Agent to be able to preview the In Progress article. 

HI, is it possible to hide search bar in Help Center homepage ? I have no article in Guide, so I'm using only ticket form. My goal, at the moment, is to use home page only as landing for ticket submission, a thank you page with a link to my website, placing some text and link Is there a way to achieve it ? Thanks a lot    

I'd like to change the color of the border for fields on the ‘submit a request’ page, but I can't seem to find the right class for that element in the style.css to change the hex value- does anyone know where that color is specified in the CSS/which class needs to be edited?

Can someone point me in the right direction for my specific use cases below?  I want to hide the Submit a Request link from users that are not tagged as our application administrators. We will denote this in a tag on their user profile, and/or in a Segment. I have two locations to Submit a Request in our Guide theme, and I need to hide both of them: A link in the header.hbs template called "Submit a Request". Relevant code below.<div class="nav-wrapper-desktop">    <nav class="user-nav" id="user-nav">      <ul class="user-nav-list">        <a href="https://DOMAIN.zendesk.com/hc/en-us/requests/new?ticket_form_id=17736281711383">Submit a Request</a>        <a href="https://DOMAIN.zendesk.com/hc/en-us/requests?">View Existing Requests</a> A button on the home_page/hbs template that direct them to the for form page (same hyperlink as above). Relevant code below.    &n

For the Recent Activity widget on the homepage of my community, can I customize this so when I click “see more” it goes to a new page? I'd like to have a unique URL for recent activity so that I can grab this URL for email marketing purposes. I am using a custom Zendesk theme (Indigo).