Knowledge

Hi there,I want to add a text below the custom form field on the new request page on the  theme which is using v4 API. Anybody can help me on this  Thank You Ronit

Have Enterprise plan. Created custom fields, created ticket form, saved ticket fields to ticket form. Conditional Fields not showing in Add Condition. Absolutely NO help from Autobot, which keeps referring to document on How to create a ticket field.

We have one brand where we use CC's, but another one where the field is not relevant. Although it is optional, we would like to remove the field. Is there a way to remove the field other than hiding it using  code in the theme?

Hi 1263169183150 Maybe you have information on how to implement the functionality of minimizing a tab by clicking on it again, because now I am faced with the situation that if a tab is open on the page, it is impossible to minimize it. I use this HTML code<!-- Tab links --><div class="tab">  <button class="tablinks" onclick="openCity(event, 'вкладка 1')">вкладка 1</button>  <button class="tablinks" onclick="openCity(event, 'вкладка 2')">вкладка 2</button>  <button class="tablinks" onclick="openCity(event, 'Вкладка 3')">Вкладка 3</button></div><!-- Tab content --><div id="вкладка 1" class="tabcontent">  <h3 id="h_01HJJPZS932E2E5BBM3WSY2S5H">вкладка 1</h3>  <p>Тест вкладки 1.</p></div><div id="вкладка 2

I can see that after creating a post, I  can edit and set a tag. I would like to have users tag the post on the creation screen. Is this possible?

I'm trying to figure out how to set up a calculated metric to look at two ticket cycles that's based on both day of week and the time of day the ticket was created. The time spans that I'm trying to look at are: Cycle 1 - Sunday at noon to Wednesday at noonCycle 2 - Wednesday at noon to Sunday at noon  I've found some calculated metrics that look at tickets created by hour, but I need the days to be included as well. Is this possible to do? Any help would be much appreciated!

I'm trying to autopopulate the subject line from a dropdown value that the requestor would select from the form. I currently have the code below that is successfully hiding the subject field but the custom dropdown value selected isn't populating into the subject line. Nothing is actually populating. Right now this code is theoretically inputting the custom value when the Submit button is clicked. Can someone help tell me what I'm missing in my code to get this to work? Thank you! //Hide Subject and auto populate with custom field dropdown selection$(document).ready(function () {var ticketForm = location.search.split('ticket_form_id=')[1];var subject_value = $('.request_custom_fields_987654321').val(); if(ticketForm == 123456789) {   $('#request_subject').parent('.request_subject').hide();   $("#new_request").submit(function(e){       $('#request_subject').val(subject_value);   })    }})

Hello,I am currently creating a theme for the Zendesk Help Center, based on the Copenhagen Theme by Zendesk.I tried to retrieve articles using the method found in a Stack Overflow question. Here is the code:https://stackoverflow.com/questions/60850305/how-do-i-render-links-from-a-certain-section-on-a-zendesk-help-centre-home-page{{#each categories}} {{#each sections}} {{#is id 360001734738}} {{#each articles}} <a href="{{url}}">{{title}}</a> {{/each}} {{/is}} {{/each}} {{/each}}However, I am not able to retrieve the articles successfully and encountered the following error:Error: InvalidTemplates - Template(s) with syntax error(s) Validation error: `articles` does not existAccording to this link, the section object should contain articles: https://developer.zendesk.com/api-reference/help_center/help-center-templates/objects/#section-objectIf you have any hints or solutions, I would appreciate your assistance. Thank you very much. 

Hi All, Is there a way to filter the options in our dropdown menu? Currently, users have to scroll through a long list to find the option they need, which is not very efficient. Any suggestions or solutions would be appreciated. 

We like the content blocks from the homepage of guide however we need to remove one? As we'd like it hidden and give people that need it a direct link to the form instead, in other words we don't want everyone to use it or have access. We can't do this through organisation as it could be anyone?

Hello, We're encountering an issue with the new request list page in Zendesk. On the old request list page, we could easily edit and rearrange columns, example: moving the ID column to the first position and the subject column to the second. However, we’re unable to do this with the new request list page.Has anyone else experienced this issue? Is there a workaround or a different approach we should be using to edit columns on the new page? Any insights or suggestions would be greatly appreciated! Thanks in advance for your help. 

Currently, we can only delete community posts. We want a way to hide certain community posts from our Guide Search, since posts from years ago are burying our more recent articles and there's no way to filter newest to oldest, but we still want the ability to restore them or reference them if needed.  We use a custom theme.

I have two forms in my Zendesk instance. I want to remove the form selector so the only way to get to each form is if a direct link is sent. Does anyone know how to do this?

Does anyone know how I can use the Category boxes on the home page as hyperlinks to articles rather than jumping to sections? I would like users to go directly to an article or Ticket Form when clicking them.

Okay so in the Copenhagen template, there are two buttons beneath the search bar: FAQ and Community. I would love to change the names of those buttons and the urls they go to. I looked at the code, but can't see easily how to change that... Anyone willing to help me out?

I need to be able to change the default setting in Guide search so that it shows articles only, rather than articles and community posts. I don't want to hide community comments completely, just change the default results. Is there a way to get this so that users can still select to include community posts using the left-hand menu? This is the same a Jeff S' question here. Support also mentioned it may need coding, so any help with what I'd need to add would be greatly appreciated!

Hi,Does it support the structured data required for Google’s rich results feature? Here is the workflow I tried today. Recently, I have become interested in applying rich results to my FAQ and Q&A articles.So, I tried both their example codes (JSON-LD and Microdata) in the source code of my help center article.https://developers.google.com/search/docs/appearance/structured-data/faqpage However, it doesn’t work.I think it’s because the supported HTML for help center articles is limited.https://support.zendesk.com/hc/en-us/articles/6644509092378 Using HTML blocks, I can copy and paste unsupported HTML elements into the source code editor.So, I used HTML blocks to add sample code in content blocks and inserted that content block into the test article.https://support.zendesk.com/hc/en-us/articles/6739380623770 However, I cannot see the result when I check the test article on the test site.https://search.google.com/test/rich-results I’m not sure if Zendesk

I would like to hide a dropdown ticket field value on a form when a user is not part of a particular organization.  

Hi all! Today I would like to share a very nice tip that expands the standard self-service options of your Help Center running on Zendesk (BTW you can find more Help Center related tips in Zendesk Community). The solution is based on simple JavaScript code and HTML template that might be added and extended even by non-developers. Expanding default self-service options in Zendesk Help Center These options include Knowledge base articles suggestions when visitors type text in the Subject line and Answer Bot suggestions after the visitor submits a ticket. While the last option is a final attempt to deflect tickets (already submitted!), the first one works at the very beginning of the ticket submission process. It is clear that any additional meaningful and well-organized options for ticket deflection at the very beginning of this process could provide a good experience with your customer service. Many brands do use and require filling out the custom ticket field with r

If the entire help center is restricted to signed in users only, is it possible to allow your Gather community to be accessible to everyone? I would like to only require users to sign in to post, comment or react.

Hi Zendesk Guide users, I'm preparing to audit our labels and begin a clean up, so I'm wondering if you have any questions learned or tips on how to approach it. I'm a new Zendesk Guide users, so this will be first time facilitating this. 

Hi,  Our office hours are Monday to Friday and therefore our Monday's are always a lot busier than Tues-Fri due to the weekend backlog of tickets.  The vest majority of our breached SLA tickets happen on a Monday as a result.  Ideally I want different SLA targets for a Monday to reflect the higher volume of work we have to get through.  Can anyone advise the best workaround to achieve this?

Hello, I'm looking for a way to hide specific drowndown values based on the Help Center used to submit the ticket. I have two help centers, Center A and Center B. Center A is associated to Brand A and Center B is associated to Brand B. There for any tickets submitted through Center A would have Brand A and vice versa. My form is called Form A. I want Form A to be present in both Centers BUT Form A contains a field that has 4 dropdown values. Only 2 of the drop down values should be visible when Form A is active in Center B while all dropdown values are visible when submitting a ticket using Form A through Center A. See the image below. If anyone has some suggestions, that would be great!  

Hi All, I've created a user facing from on guides with some conditional check boxes that are supposed to show other fields when they are check... unfortunately they are aligned vertically and it looks like butt. I have them in a section with these styling attributes: .form-container {  display: flex;  flex-direction: column;} Below is the closest I've gotten to getting them to look nice, but is also ruined the spacing on all the other fields in the section. const checkboxes = document.querySelectorAll('.form-field.boolean.optional'); const checkboxContainer = checkboxes[0].parentNode; checkboxContainer.style.display = 'flex'; checkboxContainer.style.flexWrap = 'wrap'; checkboxContainer.style.justifyContent = 'space-between'; checkboxes.forEach((checkbox) => { checkbox.style.margin = '10px'; checkbox.style.width = 'calc(20% - 20px)'; }); Any advice out there?

Hello,I would like to display the description of a section just under the name of the section when on the section list page (as it is by default for Categorie).How to achieve this ? Thank you