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Yash12
Yash12
September 22, 2025
Question

Is there an API to get 'draft' status articles in Zendesk?

  • September 22, 2025
  • 1 reply
  • 62 views

I have been working with the Zendesk Search API and successfully retrieved published article content using the endpoint:
GET /api/v2/help_center/articles/{article_id}

However, by default, this only returns the published version of the article.
 

Is there any API or method to access draft articles similarly? For example, is there an option to retrieve articles with a 'draft' status using any API?

Any pointers or official documentation on this would be really helpful!


 

    1 reply

    Francis14
    Francis14Employee
    Employee
    October 24, 2025
    Hi Yash,
     
    Currently, the Zendesk Help Center API only provides access to published articles via the standard endpoints such as GET /api/v2/help_center/articles/{article_id}. There is no public API method to retrieve draft articles or articles with a 'draft' status, as drafts are considered internal and not exposed through the API.
     
    If you need to manage or review draft content programmatically, this feature isn't supported natively via the Zendesk API at this time.
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