Knowledge Copilot EAP: Data Set Reporting | The place for Zendesk users to come together and share
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Jun 25, 2026 5:28 PM UTC
Question

Knowledge Copilot EAP: Data Set Reporting

Will Zendesk provide a dedicated dataset, reporting capabilities, or API access for Knowledge Copilot activity? Specifically, we are interested in understanding whether usage metrics, user interactions, AI-generated responses, feedback, and other performance data will be available for reporting, analysis, and continuous improvement of the knowledge experience.