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Limiting Service Requests to Specific User Segments/Organizations/Groups

  • May 6, 2026
  • 1 reply
  • 64 views

Hello,

Is there a way to limit service requests to specific groups/organizations/user segements? We have staff mixed with students currently and we are trying to give students the same experience as staff without allowing them near the staff stuff.

Any advice would be helpful.

Thanks!

Best answer by Maddie Hoffman

Hi ​@gerrard! I know this is a requested feature, and some users have shared tips for accomplishing it within the feature request itself: 

 I’d check there to see if anything helps, and definitely upvote the request too!

1 reply

Maddie Hoffman
  • Community Manager
  • Answer
  • June 4, 2026

Hi ​@gerrard! I know this is a requested feature, and some users have shared tips for accomplishing it within the feature request itself: 

 I’d check there to see if anything helps, and definitely upvote the request too!