Is there a way to post to Zendesk and not have it trigger an email if the user has selected "Follow"? I am adding older notes to the non-US pages and I dont want to spam people but they do need to be added. Appreciate any pointers!
Question
Post without Notifying
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You might try publishing the articles with the "Visible to" field set to "Agents and managers". This will prevent the notification to end-users. Agents will still be notified if they are following.
Once published, go back to the article settings and change the "Visible to" value to "Everyone" and save.
I tested this today and it seems to work. I would suggest testing this with an end-user account to be sure. You can also create a new user segment for this if you do not want to spam your agents.
Sorry to hear that @Keith Maltese. I was hoping this would work for you. This was the only other option I could come up with. It seemed to work for me on two new articles I created in the sandbox. I never saw the notifications come to my end-user account. While I did see a notification for two other articles that were published to "Everyone".
The option that was presented to me when I asked about this same issue was to deactivate the help center temporarily, add the articles, then reactivate the help center.
I was asking for some kind of "maintenance mode" that would allow you to keep the help center up while you did your work and prevent notifications from being triggered.
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