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Jessica29
Jessica29
December 29, 2021
Question

# Unique Visitors to Help Center

  • December 29, 2021
  • 2 replies
  • 72 views

Hello! Is there a way to track the # of unique users who visited the Help Center? I can't seem to find that particular metric. 

    2 replies

    Dane13
    Dane13Employee
    Employee
    December 30, 2021
    Hi Jessica,
     
    It's definitely a good metric to have. However, unique visitor count can only be viewed by using Google Analytics integration with Zendesk Guide. You can check Monitoring your help center traffic and activity with Google Analytics to learn more.
     
    Cheers,
    Dane
    Zendesk | Customer Advocate
      Jake Bantz
      Jake BantzProduct Manager
      Product Manager
      October 3, 2025

      Hello!

       

      I just wanted to come back around on this as we released some new data this year for user sessions and visitors. You can read more in Analyzing user session and page efficiency activity in the help center. If you would like to track anonymous users (those who have not logged into the help center), you should consider also enabling anonymous user tracking. Otherwise the data will only represent traffic for those users who have logged in to your help center.

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