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Christine11
Christine11
September 25, 2025
Question

Using Organization custom fields in scripts in theme page templates

  • September 25, 2025
  • 1 reply
  • 33 views

We're trying to serve specific home page elements to a subset of our customers. The ZD Organization field that defines the subset is a custom field. The script works with a native Org field (e.g., Tags), but not a custom field.  Can someone confirm that using custom Org fields isn't supported? And if true, anyone have a workaround?

    1 reply

    Francis14
    Francis14Employee
    Employee
    October 24, 2025
    Hi Christine,
     
    Custom organization fields in Zendesk are not directly supported for targeting homepage elements or frontend scripting, which is why your script works with native fields like Tags but not with custom fields. As a workaround, you can use automation or triggers to sync custom field values into organization tags, which are fully accessible for scripting. Alternatively, you can build a custom Zendesk app to fetch and use custom field data via the API or consider using user profile custom fields if applicable. Let us know if you need assistance with these options.
     
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