We currently utilize Intercom to inform users of big releases and outages through chat and wanted to know if anyone has done something similar utilizing the Zendesk platform?
Question
Using Zendesk to inform users of releases?
Hi @Joseph Krikorian,
The notification banner might be the best answer for you. I use it and have seen a drastic decrease in incoming calls/chats whenever there is an outage or any update. The banner is seen whenever someone is viewing the Guide/Knowledge Base, which means they'll see it if they want to start a chat.
Getting this setup is listed in the Adding a notification banner to your Help Center v2 post. It's lengthy and might take some tweaking to have it exactly how you want it (personally, I have 4 themes: one for no banner, one for a red banner, one for a yellow one, and one for a green one), but this should update anyone that goes to your Guide.
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