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Foad
August 2, 2022
Question

Zendesk forms for specific user groups

  • August 2, 2022
  • 3 replies
  • 48 views

Hi,

Is there anyway to restrict forms in HC to certain end useres that login,

for example

A new employee / termination form can only be seen by HR End users

Network requests can only be seen by Network End users

This is so that users can only fill in the forms that they should be filling in ?

If not, is there any zendesk apps that do this ?

Thanks

    3 replies

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    August 2, 2022
    Hey Foad,

    We have a guide on how to hide specific forms based on a users organization that may help point you in the right direction: How can I hide ticket forms based on a user's organization?
     
    I hope this helps!
     
     
    Budke,
    Budke,
    October 22, 2022

    I have this functionality in my HC 1.7 API v1, as specified in the referenced article.  Been working great for a long time.  We are looking to move to 2.19 API v2 and have a HC set-up for that.  Ready to make it the live one, except the v1 code does not work in it.  

    Is there any updated code for the new templating version, or otherwise some different method to restrict forms in HC submission to certain organizations?

    Tipene
    TipeneEmployee
    Employee
    October 25, 2022

    Hi @budke,,

    This is likely because jQuery is not included in v2 of the help center. Here are some instructions how how to import jQuery back in to your help center:

    https://support.zendesk.com/hc/en-us/articles/4408829274906-Importing-or-upgrading-jQuery

    I also found this user submitted code sample that might be helpful if you'd prefer not to use jQuery.

    I hope this helps!

    Tipene

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