Would love to be able to change an Agent's role-type to Light Agent. Is there any way to do this? or is there absolutely no way to do this?
Thank you.
Question
Can a user be moved to Light Agent role type via API or any workaround?
Hey @eric27 , thank you so much for all of your help. Sorry for the late response was out of the office. This method worked great for me!
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Do a "GET" to the custom_roles endpoint
https://{{subdomain}}.zendesk.com/api/v2/custom_rolesfind the light agent role and grab the ID. Then you can update users by doing the following:We talk about this process here
Hope this helps,