I was trying to create an app to prevent file attachments from the ticket admin. But the api only allows me to watch the attach event.
Question
Can i disable file attachment for admin?
- Employee
Hi Nurymkhan! We do not have an available method in ZAF to disable the attachment option in the ticket editor.
- Employee
Hi Nurymkhan!
As we discussed in the call, here is the proposed solution:
- Create a ticket Side Bar App
- Listen to
comment.attachments.changed - If an attachment is added, fire another API call to delete the attachment from the comment
- [Optional] Show dialog/modal on error about adding the attachment
- Result: If the agent press
Sendbutton, it will still not deliver the message
This will be the generic solution since it is workable for both Comment base (email) + Messaging
If it's too complicated - our PS and partners are here to help.
We will be visiting your company next week, see you!
Hi @sasha12!
If you mean Delte Upload endpoint - this removes the attachment file itself, but does not exclude it from the comment.
Perhaps you meant some other endpoint?
Thank you for your feedback.
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