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Question

Category Icons not showing

  • October 25, 2023
  • 6 replies
  • 1 view

Al47

Hello, I would like to check, after inserting the icons, when Help Centre is activated, it is not showing still.

Am I missing a step?

6 replies

Pulkit12
  • Newcomer
  • October 25, 2023

Hi Al Hafiz

If you could kindly share the URL of your help center where you are implementing this or provide more information about the error that is appearing on your site, I would be more than happy to provide you with a better solution. 

 

Thank You

Pulkit

Team Diziana


Al47
  • Author
  • October 25, 2023

Hi Pulkit,

These are the current URLs that are missing the category icons:

https://youmy.zendesk.com/hc/en-my

https://youmy.zendesk.com/hc/ms-my

It is supposed to reflect like this: https://support.you.co/hc/en-us

For your kind assistance.


Pulkit12
  • Newcomer
  • October 25, 2023

Hi Al Hafiz

Take a look at this tip: https://support.zendesk.com/hc/en-us/community/posts/4409515196698?page=2#community_comment_5718317447194 

Let me know if this solves your issue.

Thanks

Team Diziana

 


Al47
  • Author
  • October 25, 2023

Hi Pulkit,

Thanks for this.

So I'm unsure how to do so - https://youmy.zendesk.com/theming/editor/8eed4880-0f1b-4b10-9831-6c54603fffd8/assets/360000015831.png

I don't think there's anything missing from the URL.

Hope you can assist.


Pulkit12
  • Newcomer
  • October 25, 2023

Hi Al Hafiz

You have to update your homepage.hbs code and add some external script to achieve this.

 

Thank You 

Pulkit

Team Diziana


Al47
  • Author
  • October 25, 2023

Hi Pulkit, 

Thank you for this.

I will close this case here.