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Question

Clicking a hyperlink that opens an article within the widget

  • April 17, 2023
  • 1 reply
  • 2 views

Daniel59

Hi. I’m looking to improve our quote journey and would like to be able to provide users with FAQ information without directing them away from the journey in a new tab, to look through Help Centre articles. I’m hoping there is a way to open an FAQ within the Zendesk widget after clicking on a hyperlink. Has anyone any ideas on how to do this please? Thanks in advance!

1 reply

  • Employee
  • April 19, 2023
Hi Daniel! Have you been utilizing the knowledge capture app or answer bot? It suggests search related articles/FAQ topics and the info from those is showcased right within the widget view. 
 
Hope this helps!
 
Erica