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client.get('ticket.requester.groups') is empty until open requester tab

  • October 12, 2021
  • 3 replies
  • 0 views
Leafworks12

Hello everyone,

I found the issue, that client.get('ticket.requester.groups') returns no groups until you open the ticket requester tab and then go back to the ticket page.

Is there a way to bypass it, or is it a bug that going to be fixed in near future?

Best regards,
Andriy

    3 replies

    Tipene
    • TipeneEmployee
    • Employee
    • October 12, 2021

    Hey @leafworks12,

    Thanks for reaching out!

    Would you mind sending through the relevant code so I can take a look into this for you? Just be sure to redact any sensitive information.

    Thanks!

    Tipene

      Leafworks12
      • Leafworks12
      • Author
      • October 14, 2021

      Hey Tipene,

      I just tried to make the app from scratch, and it worked. I don't have time to debug the actual app right now, and it's hard to put all relevant code because there're a lot of files.
      Basically, I call client.get('ticket.requester.groups') in the root of the app, but it doesn't work. Maybe, it was a temporary issue or related to browser cache. Anyway, I'll get back here if this problem still persists.

      Thanks,
      Andriy

      Tipene
      • TipeneEmployee
      • Employee
      • October 14, 2021

      No worries, be sure to let me know if you run into the issue again!

      Thanks,

      Tipene

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