Hi Folks, probably something easy I'm missing, but I have a trigger that calls a webhook to post an internal comment to my ticket with the content of our Org Notes field.
Right now this would post even if that field is empty and I'd like to find a way to not post anything if the field is blank.
I'm thinking I need an if statement somewhere in here, because I can't see a way to do it with the trigger
{
"ticket": {
"comment": { "body": "{{ticket.organization.notes}} ", "public": false }
}
}
Question
Condition Statement in webhook body
Hey @shane16 -
You're correct! Zendesk uses liquid markup here, so you'd need something along these lines:
Check variable is defined and not null
In Jekyll, an if statement on a variable will be truth if:
- The variable is defined (i.e. declared, not missing).
- The variable is not
null.
{% if my_var %}
{{ my_var }}
{% endif %}
Warning - this check will return true even for a value that is a zero number, an empty string, or an empty array.
Check that number is non-zero
{% if my_int and my_int != 0 %}
{{ my_int }}
{% endif %}
Check that string is not empty
{% if my_str and my_str != '' %}
{{ my_str }}
{% endif %}Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.