In Zendesk I am able to pull a report that gives me a daily snapshot indicating the count per status of tickets for that day. I would like to know how I can duplicate that using information from the API reports, or if there is an API report that has the same information.
Question
Daily Snapshot
- Employee
Hi Patrizia! If you're just looking for ticket statuses, one easy way to do this is to utilize the preview ticket count endpoint. What this lets you do is set up a preview a view of what the number of tickets would be based on the conditions that you would want to pass in. In the example from the above docs, it's actually showing you the conditions for all tickets with an open status, so take a look at that and see if it does what you're looking for!
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