I remember when testing the incremental API few years back that adding a comment to a ticket using the dashboard did not trigger an update event but changing the priority/status/assignee did. But when I tried the incremental API recently, adding a comment to the ticket via the dashboard successfully triggered an update event when using the incremental API for tickets object.
Was there a change in the API behavior ? If so can someone please point me to the documentation / changelog where this is mentioned.
Many thanks.