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Downloaded App Code's zip file only Contains Default Files, Not Actual App Code

  • September 2, 2025
  • 4 replies
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R

When using the Download button in the app builder to download an app's code, the ZIP file that gets downloaded only includes a set of default files and not the actual app source code.

The ZIP just contains :

  • manifest.json
  • assets/logo.png
  • assets/logo-small.png
  • assets/index.html
  • translations/en.json

The contents also appear to be placeholder files. For example, the en.json file includes only the following:

{
  "app": {
    "name": "User Management & Export Tool",
    "short_description": "",
    "long_description": "",
    "installation_instructions": ""
  }
}

 

I tried this across several apps and different app versions, and I got the same result every time. Also ruled out a local issue by testing on different machines and browsers, no change.

This is the first time I have tried to download the code base of the app, so not sure if the behaviour has started recently. 
 

It would be helpful to know if anyone else is seeing the same.

Best answer by Sakar

I use a small Chrome Script that helps me do that … You can use it too https://github.com/saaspal/zendesk-app-downloader

 

Please provide any feedback or changes you want or feel free to make a pull request

    4 replies

    Rosa12
    • Rosa12
    • September 5, 2025

    Same here, I'd love to be able to download the code to make further adjustments to the app that the builder doesn't support at the moment.

    Jake12
    • Jake12
    • September 5, 2025

    I'm running into this too, and it's very annoying. 

     

    The builder was prompting to me to update the source with a full mapping for a custom ticket field modifier, but you can't edit the jsx in the app builder, and downloading the app via any of the download options, both in the builder and from the App management page, gave only these default files.

    In the end I needed to provide the mapping as a prompt to have the builder update the files, but that is super frustrating for incremental updates, especially considering that we have a limit on the number of prompts we can use in the builder.

    Sakar
    • Sakar
    • Answer
    • September 6, 2025

    I use a small Chrome Script that helps me do that … You can use it too https://github.com/saaspal/zendesk-app-downloader

     

    Please provide any feedback or changes you want or feel free to make a pull request

      Vikram11
      • Vikram11
      • November 5, 2025

      The main code is mostly in index.html. I made changes there and successfully uploaded the app. I used a standard test. To set up the Quick Access Toolbar and customize the links, I found the settings in constant.js, which is linked inside index.html.

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