We have a tool, Help Desk Migration, that supports the automatic migration from and to Zendesk.
Recently, we have been encountering the issue with getting the 403 error when sending the API requests to Zendesk.
If we use the method GET on these endpoints:
help_center/user_segments
help_center/locales
help_center/categories/{category_id}/translations/missing
help_center/sections/{section_id}/translations/missing
And the token of the Zendesk instance where we send the request is expired, we get the error 403. However, the error we should be getting is 401, not 403.
The same happens if we use the methods GET and POST at these endpoints:
help_center/articles
help_center/categories
help_center/sections
help_center/categories/{category_id}/translations
help_center/sections/{section_id}/translations
help_center/articles/{article_id}/translations
help_center/articles/{article_id}/bulk_attachments
Also, the same error when deleting article using help_center/articles/{article_id}
We get the 403 error when the Zendesk token is expired, though we should be getting 401.
Is it possible to fix it?