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How to add Zendesk Messaging and Knowledge to an iOS and Android app?

  • April 16, 2026
  • 2 replies
  • 29 views
Fiona11

Hi all

I’m not a developer but I am the Customer Experience Manager at my company and we have an app for iOS and Android. We want to add the option for customers to access support through the app (including chatting with an agent, engaging with AI agents, accessing Knowledge articles, submitting a ticket). I’m confused as to how we can do this and what it could look like if we did. I have two questions:

  • where do we find resources that explain how to do what we are trying to do?
  • where can we find examples of what it could look like, or other companies who have done it?

Thanks so much!

Fiona

2 replies

Ahmed27
  • Ahmed27
  • User Group Leader
  • April 19, 2026

Hi ​@Fiona11,

Start with Exploring Zendesk Support app. But first, you need to enable app access in your Admin center » Account » Security » More settings.

I don’t think you can read knowledge articles there because their approach is conversational. So users simply chat with Z bot and ask their questions directly instead of searching for articles.

For resources, this is a great starting point for your mobile developers https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/getting_started/

Fiona11
  • Fiona11
  • Author
  • Newcomer
  • April 21, 2026

Thanks so much!

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