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Question

How to forward a ticket using API?

  • July 12, 2023
  • 1 reply
  • 1 view

tung11

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1 reply

Greg K
  • Employee
  • July 12, 2023

Hi there! Since a Zendesk ticket is a different concept than an email, the idea of forwarding a ticket doesn't really exist in our API. I would recommend reading this to gain a better idea of how you can add additional people to a ticket and have them receive email updates.