Hello, I'm having a hard time integrating Zendesk and IBM watson, I got the account key and pasted it on IBM watsons integration on the live agent tab. However, it asks for a department. I can't find departments. The agent is set to online but no messages are received. Can someone please assist me, thanks.
Question
Integration of Zendesk and IBM Watson
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I just want to check if you have gone through this page https://www.zendesk.com/au/marketplace/apps/chat/251058/watson-assistant/?
The IBM Watson integration is not a Zendesk product, and therefore falls outside of the scope of our support as our teams did not create the app. I strongly suggest that you reach out to the IBM Watson team in order to best understand how to integrate its features into Zendesk.
You can send a request here.