Hello,
We are currently integrating the Zendesk iOS SDK into our React Native project with the following specifications:
- React Native version: 0.73.7
- @react-native-firebase/app version: “19.1.0"
- @react-native-firebase/messaging version: “19.1.0”
We are encountering an issue with iOS push notifications.We followed the documentation instructions to configure push notifications, including generating and adding a Sandbox+Production push certificate, uploading the .p12 file to the Zendesk Dashboard, and ensuring that messaging is enabled on our account.We have also implemented the required methods in our AppDelegate.mm file and conformed to the UNUserNotificationCenterDelegate protocol. However, we are not receiving push notifications in our app when messages are sent from the Zendesk Dashboard.We verified that the registerForPushNotifications method is working, and the device token is being generated successfully. However, the willPresentNotification and didReceiveNotificationResponse methods are not firing, even though the app is receiving the messages (confirmed by the unreadMessage listener).We considered that the Firebase Messaging SDK might be causing conflicts, so we temporarily removed it, but the issue persisted.We suspect that the updateNotificationToken method or the updatePushNotification method in the ZendeskSDKConversationKit-Swift.h file may not be properly handling the notification token.
Has anyone an idea on how to resolve this issue and provide any insights or additional steps we can take to troubleshoot?
Note, it works fine on Android.
Thank you in advance for you help
