Mobile SDK document needs to make it clear that `user_token` endpoint must be url-form-encoded | The place for Zendesk users to come together and share
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Mobile SDK document needs to make it clear that `user_token` endpoint must be url-form-encoded

  • February 6, 2025
  • 1 reply
  • 0 views
Neil15

 

Working off of this document:

 

https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/working-with-the-support-sdk/building-a-dedicated-jwt-endpoint-for-the-support-sdk/#json-web-token-response

 

It's not clear, but the endpoint that receives the `user_token` needs to be url-form-encoded rather than JSON. Could you please update that doc so that it's explicit?

1 reply

Greg29
  • Greg29Employee
  • Employee
  • February 11, 2025

Hi Neil!

 

I'll review this with our SDK team to get the wording correct and we'll make any necessary changes after that. Thanks for flagging this!

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