Hello. I'm developing a little web-application, which exports tickets via API to CSV file. I need also to export Ticket Comments for those tickets. I can read Tickets via (GET api/v2/tickets) request, but, to read ticket comments i should do (GET api/v2/tickets/{ticket_id}/comments) for each ticket. If I have 10 000 tickets, for example, I should do 10 000 requests through cycle. This is bad decision in two reasons: such cycle will eat much resources of my server and make 10 000 requests to your server, which will look like DDOS attack. Will be good feature, if you add a "comment" field to all tickets in the response for (GET api/v2/tickets) request or if you add API route to read all comments in one request with some key, related to each ticket
Question
New Feature request: Ability to export ALL Ticket Comments for ALL tickets in one request
I think the best way to get ticket comments is to get them separately using the incremental ticket events export API and sideload comment_events, then filter everything that isn't a comment out and then loop through the comment events and your tickets and match all comments to their respective tickets.
But yes I agree, Zendesk makes this far too convoluted and there should be an easier way to get all comments for tickets.
I'd say, this is not the best way, but only one available. If I go through this way, I should develop some function to filter certain data from response and to map that data to the tickets
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