Is there a way to see Chat Department status (online/offline) via API? I know that the Javascript SDK provides this, but I don't see a way to access that information directly from the Chat API or from anywhere else in the REST API. It looks like it's available in the new Chat Conversations API but only via WebSocket. I'm hoping there's a server-friendly way to access this.
Question
Possible to see department online status via API
- Employee
Hi Ahull! You are correct in that there is no way to do this via a REST API. The closest option that we would have is within our Real Time API for Chat, where you could see specific metrics regarding your department, however the status is not one of the options.
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