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Question

Pull Custom fields from Ticket API

  • April 12, 2023
  • 3 replies
  • 1 view
Aditee

I am not able to find what is the name of field on API level and how to pull it via rest API request from tickets API.

3 replies

Aditee
  • Aditee
  • Author
  • April 13, 2023

I am trying to make an API Call that will give me an answer on a ticket number, but return 1 of the custom fields as a result.

Zendesk - Individual Ticket Get
https://domain.zendesk.com/api/v2/tickets/59443.json 

This will pull the ticket number 59443 and all it's details. Though I wanted to only get the custom field of 360014914040 in my system.

I can call it by itself, https://domain.zendesk.com/api/v2/ticket_fields/360014914040.json, but of course that just tells me the type of field it is.

I was hoping I could combine both API's to pull a repose of Ticket 59443 and just get back that custom field? 

The issue is that when I pull just that ticket, all of the custom fields come in under a custom_field and hard to seperate it 

Aditee
  • Aditee
  • Author
  • April 19, 2023

Hi Ahmed Zaid,

Yes I am able to pull the custom field id and values from it ..but I am not able to link it up with respective ticket id..it is showing all the possible values for all the tickets.It is hard to separate it. 

Eric27
  • Eric27
  • April 19, 2023
Hey Aditee,

I think what Ahmed is suggesting is that you pull the ticket and then parse the response from there. 

Here's a small example for node.js
 
var axios = require("axios");

var config = {
  method: "get",
  url: "https://example.zendesk.com/api/v2/tickets/123",
  headers: {
    Authorization:
      "Basic BASE64-encoded-credentials",
  },
};

axios(config)
  .then(function (response) {
    // Pulls the custom field array out of the response
    let customFieldArray = response.data.ticket.custom_fields;

    //Finds the field you want to return from the array.
    let myField = customFieldArray.find((x) => x.id === 12345);
    console.log(JSON.stringify(myField));
  })
  .catch(function (error) {
    console.log(error);
  });

Hope this helps,
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