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Question

ticket.saved event triggering twice for every ticket save.

  • October 29, 2021
  • 6 replies
  • 0 views
Gayathry

I have build a background app using ZAF, the purpose of which is to track changes in ticket field values and call an api on my server if specific conditions are met. I am making use of the ticket.saved event as mentioned in the documentation. However, on saving a ticket, the event is called twice - once during update and once during save. Is there a way for me to avoid this "double trigger" issue? Or is there some other event or similar hook that can help me serve the purpose?

If anyone of you know a solution to the issue,could you please help?

6 replies

Tipene
  • TipeneEmployee
  • Employee
  • November 1, 2021

Hi @gayathry,

Thanks for reaching out!

Would you mind dropping a snippet of the relevant code here so I can look into this a bit further for you? Just be sure to redact any sensitive information.

Thanks!

Tipene

Gayathry
  • Gayathry
  • Author
  • November 1, 2021

@tipene Here is the code, Every time a ticket is saved, the data is consoled twice.

Tipene
  • TipeneEmployee
  • Employee
  • November 1, 2021

Thanks, @gayathry!

Nothing immediately stands out here as to why that would be happening and I've just tried to reproduce using the code you sent and it's working fine on my end.

Do you mind if I move this to a private ticket so I can take a look at the full code base?

Gayathry
  • Gayathry
  • Author
  • November 1, 2021

@tipene Hi, When tickets are saved there are two notifications that I can see - one that the ticket was updated and that the ticket was saved. Does this help? 

Tipene
  • TipeneEmployee
  • Employee
  • November 1, 2021
No, that's expected behavior and generally shouldn't have any effect based on the code you've shared. 
 
I'd need to dive a bit deeper into your code to be able to determine what's causing the issue so let me know if you'd like to move this to a private ticket or, feel free to provide additional context in screenshots here!
 
Tipene
Gayathry
  • Gayathry
  • Author
  • November 2, 2021

@tipene Sure, let us move to a private ticket

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