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Question

Updating a user returning 403 error

  • March 28, 2023
  • 3 replies
  • 1 view
R

This api is working fine on all users, but when updating a user one of them returning this response

  1. message: "You do not have access to this page. Please contact the account owner of this help desk for further help."
  2. title: "Forbidden"

3 replies

Greg29
  • Greg29Employee
  • Employee
  • March 28, 2023

Hi Riz! Could you please provide some more information about the issue that you're running into? Specifically, the endpoint that you're using, the type of user that you're updating, the permission level of the authenticated user making the request, and the payload, with any personal information redacted.

R
  • Riz11
  • Author
  • March 28, 2023

Hi @greg29, 
I'm using this endpoint "/api/v2/users/${user_id}"

I just checked that user's profile on admin center, and there shown "Account Owner" at right side of their name, Does it is the case that don't allowing me to updating the user info?

Greg29
  • Greg29Employee
  • Employee
  • March 31, 2023
Hi Riz, that's correct...only the account owner can update their own profile.
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