I want to know if there is a way where we can use the Zendesk API to extract the entire ticket data including the conversation and then Analyze ticket conversations to extract: What went well What’s pending Ideal timeline Next steps Client confidence level And then Generate a summary report in Excel with all key insights, ready for team review.

Question

Using Zendesk API to pull the data along with the conversations on each ticket and use it to automatically Analyze ticket conversations

I want to know if there is a way where we can use the Zendesk API to extract the entire ticket data including the conversation and then

Analyze ticket conversations to extract:

And then Generate a summary report in Excel with all key insights, ready for team review.