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Question

Webhooks do not honour 307 Temporary Redirects

  • December 22, 2022
  • 1 reply
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J

I have an issue with a webhook sent via a trigger.

The server is currently responding with a 307 temporary redirect response, which Zendesk is reporting as a successful call instead of honouring the redirect.

When sending the webhook manually through other systems, the redirect is followed and all is fine but when sending from Zendesk, the redirect is taken as a successful call and not repeated to the redirected URL.

    1 reply

    J
    • Jacqui11
    • Author
    • March 27, 2023

    As an update in case anyone else is experiencing the same problem - this is by design and there is no workaround on the Zendesk side. Webhooks sent from Zendesk apparently never follow redirects as a security measure, so endpoints must be configured to not require them.

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