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Question

ZAF + Unified Agent Status?

  • March 22, 2023
  • 2 replies
  • 0 views
RC100

Is it possible to get an agent's status via ZAFClient? I wasn't able to find any documentation. I'd also like to change a status programmatically via ZAF or a REST API. Is it possible to do this?  

2 replies

Widson
  • WidsonProduct Manager
  • Product Manager
  • March 23, 2023

Hi @rc100,

There's a new set of APIs called Agent State Availability APIs, currently, in beta, that should be released as GA in the upcoming months and will allow users to do exactly that. 

Cc: @volkan11

RC100
  • RC100
  • Author
  • March 23, 2023

Hi @widson

Great, thank you! I've just signed up for the EAP :D

Happy to share more about our use case!

Cheers,

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