Is it possible to update ticket "assignee_id" using API ? From reading through the API, I can't seem to find a way to assign a ticket based on a User's ID.
Question
Zendesk API update ticket assignee
- Employee
Hi Joshua! You can definitely do this by using the Update Ticket endpoint and the assignee_id in the payload.
that was silly of me, tested in Postman and it does work! thank you.
raw JSON as Body:
{
"ticket": {
"assignee_id": IDNUM
}
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