Question
Zendesk tickets count
Hey!
So I remember there was a formula to count tickets in a specific view.
Can't seem to find it.
Any help will be appreciated!
Goal: creat an output with the number of tickets in a specific view.
- Employee
Hey, @brandon19!
It's sounds like you're looking for the view count endpoint. Here's a link to the docs which should get you moving in the right direction:
https://developer.zendesk.com/api-reference/ticketing/business-rules/views/#count-tickets-in-view
I hope this helps!
Tipene
Is there a way to divide the count by status? One of the managers would like to get a count of open and new tickets (individually) and post it every few hours to keep team honest.
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The count simply returns the estimate for the entire ticket count in the view. For a status-specific snapshot, you can create individual views specifically for new and open tickets.