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Question

ZendeskSDKConversationKit crash

  • March 8, 2026
  • 1 reply
  • 15 views

Andrii14

Hi. We are using: 

ZendeskSDK 3.15.0

ZendeskSDKConversationKit 13.2.0

 

We observe the crashes, could you please support? 


Crashed: com.apple.root.default-qos

EXC_BAD_ACCESS KERN_INVALID_ADDRESS 0x00000009a3c36598
 Crashed: com.apple.root.default-qos
0  libobjc.A.dylib                0x5dac objc_class::realizeIfNeeded() + 24
1  libobjc.A.dylib                0x5ea8 objc_destructInstance + 36
2  libswiftCore.dylib             0x399838 swift_deallocClassInstance + 112
3  libswiftCore.dylib             0x39978c _swift_release_dealloc + 56
4  libswiftCore.dylib             0x39a700 bool swift::RefCounts<swift::RefCountBitsT<(swift::RefCountInlinedness)1>>::doDecrementSlow<(swift::PerformDeinit)1>(swift::RefCountBitsT<(swift::RefCountInlinedness)1>, unsigned int) + 152
5  ZendeskSDKConversationKit      0x561f4 __swift_memcpy56_8 + 4572
6  ZendeskSDKConversationKit      0x56438 __swift_memcpy56_8 + 5152
7  libdispatch.dylib              0x1b584 _dispatch_client_callout + 16
8  libdispatch.dylib              0x6560 _dispatch_continuation_pop + 596
9  libdispatch.dylib              0x19348 _dispatch_source_latch_and_call + 396
10 libdispatch.dylib              0x18020 _dispatch_source_invoke + 844
11 libdispatch.dylib              0x608c _dispatch_queue_override_invoke + 484
12 libdispatch.dylib              0x13db0 _dispatch_root_queue_drain + 364
13 libdispatch.dylib              0x1454c _dispatch_worker_thread2 + 156
14 libsystem_pthread.dylib        0x9d0 _pthread_wqthread + 232
15 libsystem_pthread.dylib        0xaac start_wqthread + 8
  

 

1 reply

Hi, I wanted to follow up on this issue.

We're experiencing the same crash and the occurrence rate is increasing. We've upgraded to Zendesk 3.16.0 and ZendeskSDKConversationKit 14.0.0, but unfortunately the issue persists.