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Pakpoom
Pakpoom
November 13, 2021
Question

Amazon Connect, how to get created ticket id after agent end call

  • November 13, 2021
  • 3 replies
  • 37 views

I installed Amazon Connect from Zendesk marketplace and integrated to my Amazon Connect instance. When customer call to my DID number, it forwarded call to my Zendesk support and everything work fine. What I want is when the agent end the call and the customer get start the post call survey, disconnect flow, I want to update that customer score to the Zendesk ticket's custom filed using lambda function but I don't know how to get the created ticket id or the ticket id which the Zendesk agent serve the customer. 

3 replies

Mark103
Mark103Employee
Employee
November 22, 2021
Hello Pakpoom Poolnaphol, 
 
Thank you for your question, my name is Mark and I will be happy to help you with this matter.
 
The Amazon Connect app was built and sold by one of our partners, so, unfortunately, we can't provide support for it internally. Please send your inquiry to zendeskconnect@voicefoundry.com.au, and they'll be more than happy to help you out.
 
Thanks
 
    Pakpoom
    PakpoomAuthor
    November 23, 2021

    Hi Mark,

    Thank you for your support and I understand your point. I also sent an email to the email address you mentioned and waiting for a reply.

    Thanks,

    Mark103
    Mark103Employee
    Employee
    November 23, 2021
    Hi Pakpoom,

    Thanks for the update.

    Please let us know if there is anything we can do to help.
     
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