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A
Aliaksei12
August 20, 2021
Question

Android: RequestListActivity opens without configuration

  • August 20, 2021
  • 4 replies
  • 48 views

Hi 

We have a problem with CustomFields for RequestActivity.
We start HelpCenterActivity and when user click to new ticket and create it then custom fields are sending.

But when user click to MyTickets (in toolbar) and then click to new ticket, custom fields aren't sending.

I tried to figure out and found that RequestListActivity opens without configuration because inside HelpCenterActivity, HelpCenterConfiguration tries cast to RequestListConfiguration.

Could you help me? Maybe you know some workaround?

Thanks

4 replies

C
Christopher53Employee
Employee
August 23, 2021

Hi Aliaksei,

I'd like to try to replicate this in a test app. To clarify the steps, does this only happen after successfully submitting the first request with custom fields?

Thanks,

A
Aliaksei12Author
August 24, 2021

Hi Christopher,

Thanks for reply! This happens every time when you create new or open exists ticket from My Tickets (RequestListActivity). But the most important thing is to open My Tickets screen from the Support screen. (HelpCenterActivity).

Thanks

A
Aliaksei12Author
August 31, 2021

Hi

Do you have any update regarding this issue?

Thanks

C
Christopher53Employee
Employee
September 3, 2021

Hi Aliaksei,

Thanks for the context.  You can create a RequestActivity configuration containing the custom field data and then pass the configuration to the show() method of the RequestListActivity or HelpCenterActivity builder.  Are you still not receiving the custom field values when using this approach?

 

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