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E
Eddy14
January 3, 2022
Question

Android webview unable to show Zendesk form dropdown lists

  • January 3, 2022
  • 1 reply
  • 38 views

Hi there,

We have a Feedback Form built on Zendesk. When we embed this form on our Android app, the dropdown lists do not show. When we 'view source' of this form, we realized that the type is set to hidden.

The form displays correctly in iOS app.

The form can be found here: https://support.magnum4d.my/hc/en-us/requests/new

How might we be able to display this form correctly in webview?

 

Thank you!

 

 

 

1 reply

P
PloEmployee
Employee
January 4, 2022
Hi Eddy,
 
Thank you for posting this. You should utilize or integrate Zendesk thru an app using our Support SDK.  I understand that you were able to make it work on an iOS device, but it is better for you to work with your app developer on the issue with Android devices.
 
You can check the following articles for your reference.
 
Can I embed the Help Center using Android WebView?
Embedding customer service in mobile apps with the Support SDK
 
I hope this helps clear things. Thanks!
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