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Hanna13
Hanna13
June 23, 2025
Question

API for Omni-Routing Agent Status

  • June 23, 2025
  • 1 reply
  • 23 views

I am looking for export the agent time-in-status data from a Zendesk API - at first I was directed to the Incremental Exports API, then it was confirmed that the time-in-status historical data does not actually exist for export and is only available in the Explore view. When can we expect an API to extract this data?

    1 reply

    A
    angela28
    June 26, 2025

    Hello,

     

    currently offer an API to export historical time-in-status data—it's only available in Explore. There's no announced timeline for an API release. The best workaround is to use the Incremental Ticket Events API to manually calculate time-in-status

     

    Best Regard,

    angela

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