API hostUrl/incremental/tickets?start_time returns ticket number that seems like not existing | The place for Zendesk users to come together and share
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T
Tzahi
October 31, 2021
Question

API hostUrl/incremental/tickets?start_time returns ticket number that seems like not existing

  • October 31, 2021
  • 1 reply
  • 30 views

During import tickets process we use the API hostUrl/incremental/tickets?start_time=<stat time> 
It seems like we got ticket numbers that are not valid, since I got error when I tried look it up with 2 ways:

  • The API of hostUrl/tickets/<ticket number>/comments returned http code of 404
  • When I tried to see this ticket in the ZD portal I got the a message of "this page doesn't exist"

How can it be that the incremental API (which normally returns valid ticket numbers) is returning from time to time tickets that cannot be accessed (or seem like not existing)

1 reply

Erica
EricaEmployee
Employee
November 4, 2021
Welcome to the community Tzahi!
 
Thank you for posting your question. I was unable to replicate the issue you're having. I'll go ahead and open a ticket for this so we can get some more information from you and take a further look.
 
Best,
 
Erica - Dev Support
 
 
 
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