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J
Jack15
July 28, 2025
Question

App Placement & Issue with App

  • July 28, 2025
  • 4 replies
  • 33 views

Hi all,

 

Apologies if this needs to go into another community.

 

I've created an app using the App Builder. The app essentially allows me to build a FlowChart for agents to follow and go through the chart using Yes / No answers. The chart will then provide a recommendation.

 

The Flows I build save locally to my browser. So other agents can't view them. Is there a way I can save them so once built, all agents can view the flowcharts I've built?

 

Also I can only get the app to show inside a Ticket > Apps side panel.

 

How can I get the App to display in Support on the Main Left hand side bar? 

    4 replies

    C
    Christopher53Employee
    Employee
    July 29, 2025
    Hi Jack,
     
    The left hand side panel is the nav bar app location.  So when you build your app, you'll want to specify that it resides in that location.  Also, can you share how you're generating the flow charts?  Are you using a third party service to do so?
    J
    Jack15Author
    August 4, 2025

    Hi @christopher53 

     

    Thanks for the Nav Bar Location and I've managed to resolve this by having the flows stored inside Custom Objects.

    C
    Christopher53Employee
    Employee
    August 5, 2025
    No problem!
    J
    James147
    August 14, 2025

    Hi there,

    Thanks for sharing your experience — your app sounds like a great tool for guiding agents through decision flows.

    To address your first concern: if your flows are currently saved only to your local browser storage, that typically means they're not shared across users or sessions. To make them accessible to all agents, you'd need to store them in a centralized, shared location — for example, using an external database, your Zendesk app's server (if you're hosting one), or even integrating with Zendesk storage via the REST API or secure settings, depending on how your app is structured.

    As for the app placement — by default, apps built using the Zendesk App Framework will appear in the ticket sidebar. To display your app in the main left-hand nav (Support sidebar), you'll need to define the app location in your manifest.json file. Look into adding the "support" location with "nav_bar" specified. Keep in mind that this location may have certain restrictions and might require your app to be approved or follow specific design patterns.

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