Can I get the customer's website request form data to retain whitespace? | The place for Zendesk users to come together and share
Skip to main content
L
Lisa24
December 16, 2021
Question

Can I get the customer's website request form data to retain whitespace?

  • December 16, 2021
  • 3 replies
  • 22 views

When customers submit code using the web interface that includes whitespace, the whitespace is stripped by the time the request reaches our system, per normal html behavior.  Is there a way to work around this?

    3 replies

    Erica
    EricaEmployee
    Employee
    December 17, 2021
    Hi Lisa!
     
    Thanks for posting your question to the Community. That is definitely bothersome especially if you have your customer's submitting code snippets. The best way to retain whitespace in the request html is by adding the <pre> element wrapped around the entire html body. This would preserve the original formatting of the request (including whitespace). However, the only way to edit the ticket field html as such is by building your own custom ticket form. If you're not currently using a custom ticket form, you can see how to get started with building one [here](https://developer.zendesk.com/documentation/ticketing/managing-tickets/building-a-custom-ticket-form-with-the-zendesk-api/). 
     
    Hope this helps!
     
    Best,
     
    Erica - Dev Support
    L
    Lisa24Author
    December 24, 2021

    We are using the Customer Portal, and were not planning to move the whole help desk to our regular website and integrate the two. 

    Is there no way to add <pre> tags to the description field within Zendesk's Customer Portal?

    Erica
    EricaEmployee
    Employee
    December 28, 2021
    Hi Lisa,
     
    I just double checked it myself and unfortunately imbedding html/markdown directly through the Customer Portal or Admin Support Settings isn't supported. 
     
    Sorry for any inconvenience!
     
    Best,
     
    Erica - Dev Support
     
     
    Terms & ConditionsAccessibility statement