For some reason, the articles that open in the Help Center and the articles recommended by the AnswerBot are not openable when tapped. 
Question
Can't open article links in chat and messaging center (Unified Support SDK)
There is no action happening upon click. I'll try out the example app.
Edit: Looks like it works in the official example app. I'm not sure why it doesn't work in my app. I'll investigate
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Is the webpage even attempting to load or is no action happening upon click? Are you able to reproduce this with our example app?
Thanks!