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Newcomer
March 2, 2025
Question

Cannot create Marketing-only apps on this account

  • March 2, 2025
  • 2 replies
  • 29 views

Hi!

 

I am trying to create a marketingOnly app for Zendesk Marketplace. Before submitting the app as a public application, I would like to try it in my developer Zendesk instance to see how it looks etc. 
When I try to upload the private app through either zcli or the directly in Admin Center I am getting this error: “Cannot create Marketing-only apps on this account”. I have a development account that starts with d3v-. Is that the issue? If so, how should I test my application before submission?

This is how the manifest.json looks
{

"name": "A Marketing Application [Dev]",

"author": {

"name": "octo",

"email": "hello@anemailaddress.com",

"url": "https://anamazingapplication.com"

},

"defaultLocale": "en",

"private": false,

"marketingOnly": true,

"location": {

"support": {}

},

"version": "1.0.0"

}

 

Please let me know how I should proceed or if there is any other information I can provide,

 

Best,

 

Octo


 

2 replies

Greg K
Employee
March 6, 2025

Hi there! I'm embarrassed to say that this one stumped me until a colleague pointed something out here…since this is a marketing-only app, there is no app to upload. It only exists as an entry in our marketplace, telling the user about that integration. You can read more about them here.

OzerAuthor
Newcomer
March 11, 2025

Oh right.. Missed it myself as well. Thanks a lot for the explanation!