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Galen12
April 15, 2022
Question

Chat Transcript API

I've been looking through the chat API's and don't see a way to get the messages associated with a chat.  I see that a chat has engagements, and the engagements have counts of user and agent messages, but the actual message text does not seem to be available.  I'd like to ultimately create a transcript from a given chat.

There appear to be ways to manually export a transcript, and also pipe a transcript to an email address, but API access doesn't seem available.

Any help is appreciated.

1 reply

Greg K
Employee
April 18, 2022

Hi Galen! I haven't looked at this API in a while and I'll be happy to dig into this further for you. Before I do that, could you let me know if you're seeing anything in the "comment" attribute within "engagements" (docs here). Note that not every engagement will necessarily have a comment, but for those that do, are you seeing anything in there?

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