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Leafworks12
Leafworks12
October 12, 2021
Question

client.get('ticket.requester.groups') is empty until open requester tab

  • October 12, 2021
  • 3 replies
  • 27 views

Hello everyone,

I found the issue, that client.get('ticket.requester.groups') returns no groups until you open the ticket requester tab and then go back to the ticket page.

Is there a way to bypass it, or is it a bug that going to be fixed in near future?

Best regards,
Andriy

    3 replies

    Tipene
    TipeneEmployee
    Employee
    October 12, 2021

    Hey @leafworks12,

    Thanks for reaching out!

    Would you mind sending through the relevant code so I can take a look into this for you? Just be sure to redact any sensitive information.

    Thanks!

    Tipene

      Leafworks12
      Leafworks12Author
      October 14, 2021

      Hey Tipene,

      I just tried to make the app from scratch, and it worked. I don't have time to debug the actual app right now, and it's hard to put all relevant code because there're a lot of files.
      Basically, I call client.get('ticket.requester.groups') in the root of the app, but it doesn't work. Maybe, it was a temporary issue or related to browser cache. Anyway, I'll get back here if this problem still persists.

      Thanks,
      Andriy

      Tipene
      TipeneEmployee
      Employee
      October 14, 2021

      No worries, be sure to let me know if you run into the issue again!

      Thanks,

      Tipene

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