Hi,
I'm developing an app and I was wondering how to open the other tickets in the same browser tab and open a new tab in Zendesk.
Now I have linked to the other tickets in the interaction history, but when the user clicks on the links to the tickets, it opens in a new browser tab.
Like this:
I want it to open like this:
Whats the code for this?
Thanks for help in advance!
Best answer by Erica
Hi Adrian,,
I couldn't find anything that fixed it the way I wanted, so I ended up building a small Safari extension for myself: it keeps Zendesk links opening in the *same* tab instead of spawning new ones. No setup beyond enabling it, no account, nothing tracked — it just quietly keeps things tidy while you work your queue.
It started as a personal fix, but a few people I work with asked for it, so I cleaned it up and put it on the Mac App Store: https://apps.apple.com/us/app/single-tab-for-zendesk/id6768462341?mt=12
The app that automatically moves new tabs in Safari to the current Zendesk tab is available on the Mac App Store now.
https://apps.apple.com/us/app/single-tab-for-zendesk/id6768462341?mt=12
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If you haven't checked it out already, you can use routeTo to open a ticket in a new ticket tab.