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Kizito
March 19, 2025
Question

Crash in the Smooch Android SDK

  • March 19, 2025
  • 5 replies
  • 28 views

We've been getting this crash in the Smooch Android SDK for some time now:

 

         Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String io.smooch.core.service.SmoochService.l()' on a null object reference
     at io.smooch.core.f.c(SourceFile:1)
     at io.smooch.core.Smooch.getAuthorisationToken(:2)
     at io.smooch.ui.fragment.ConversationFragment.onCreateView(:54)
     at androidx.fragment.app.Fragment.performCreateView(Fragment.java:3119)
     at androidx.fragment.app.FragmentStateManager.createView(FragmentStateManager.java:577)
     at androidx.fragment.app.FragmentStateManager.moveToExpectedState(FragmentStateManager.java:286)
     at androidx.fragment.app.FragmentStore.moveToExpectedState(FragmentStore.java:114)
     at androidx.fragment.app.FragmentManager.moveToState(FragmentManager.java:1685)

 

There's no known way to reproduce it directly. Any ideas how to mitigate this?

 

Thanks!

 

 

    5 replies

    C
    Christopher53Employee
    Employee
    April 23, 2025
    Hi Kizito,
     
    Can you share the version where you're seeing this?
    Gabi12
    Gabi12
    May 6, 2025

    Hi Christopher,

    It happens with both versions 9.6.0 and 9.7.0

    C
    Christopher53Employee
    Employee
    May 20, 2025
    Hi Gabi,
     
    I'm just checking in to let you know that our SDK devs are looking into this.  Can you share some info on how frequently you're seeing this crash?
    Gabi12
    Gabi12
    May 21, 2025

    Hi Christopher,

    Thanks for the help.

    I work with Kizito. It happens with both versions 9.6.0 and 9.7.0, as I commented.

    Henrique14
    Henrique14
    August 26, 2025

    Hi guys,

     

    Any updates? I'm also facing the same crash.

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