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Mike22
Mike22
July 20, 2023
Question

Explore API

  • July 20, 2023
  • 3 replies
  • 123 views

I find it very frustrating that the other thread I found on the idea of providing an API to Explore is closed for comments, I assume following a note that it is decided that an API for Explore isn't a good idea.  There are many comments stating clearly that embeddable dashboards are not enough.  Have you never heard of Data Warehousing and KPI's?  I have to report things like ticket numbers and severities, types, etc.  I use Explore for the details,. but summary KPI's are stored in a Data Warehouse, so you are saying I either have to write the queries myself via the Support API, or manually move them?  Why can't I at least download the CSVs of reports, grab the specific images, etc.?  Zendesk lives in an ecosystem of other tools and processes in a company, so it should play nice with others. and data extraction and warehousing is common across enterprises.. Not having that functionality is a real problem, as stated by others.

    3 replies

    Ryan15
    Ryan15
    August 31, 2023

    I agree with this post and the original post here: https://support.zendesk.com/hc/en-us/community/posts/4409222585114-Explore-API. In our instance we do a lot of reporting outside of Explore in a data aggregator like Power BI that pulls from several sources. Not having an Explore API limits our ability to push data related to Zendesk into Power BI.

      Pilar11
      Pilar11
      January 21, 2025

      Agree. At this point this is an essential tool for businesses and 4 years have past since the first comment and nothing changed. In my company we will use this to cross reference with other data in our company.

      Greg K
      Greg KEmployee
      Employee
      January 22, 2025

      Hi Pilar! Totally understand the frustration here. Normally I would just move this post to the feedback forum, however since it started a while back, it will probably not get noticed by the team that oversees it. Because of that, I'd recommend making a post in here so that you can get eyes on it. 

       

      I hope it gets some traction!

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